Shipping Policy

At Senior Solutions, we proudly deliver mobility scooters and related products Australia-wide.

Processing Times

Orders are typically processed within 1-2 business days. Once your order has been dispatched, you will receive tracking information via email.

Delivery times may vary depending on your location and the size of the item ordered.

Shipping Options

Standard Priority Freight

Our Standard Priority Freight service provides reliable Australia-wide delivery for large and bulky items.

Australia-wide delivery

Tracking provided

Suitable for mobility scooters and larger products

Express Priority Freight

For customers seeking additional peace of mind, we offer Express Priority Freight.

This service includes:

Priority dispatch and delivery where available

Tracking information

Transit insurance for eligible items

Additional protection during shipping

Shipping costs are calculated at checkout based on your location and selected delivery option.

Delivery Information

Please ensure someone is available to receive your delivery where required. Large items may be delivered by specialised freight carriers and delivery timeframes can vary depending on regional and remote locations.

In some cases, additional delivery charges may apply to remote areas. If this occurs, we will contact you before dispatch.

Delivery Delays

While we aim to meet estimated delivery timeframes, delays may occasionally occur due to factors outside our control, including weather events, freight carrier delays, public holidays or peak periods.

Damaged Deliveries

If your order arrives damaged, please contact us as soon as possible and provide photographs of the packaging and product so we can assist you promptly.

Questions

If you have any questions regarding shipping, please contact our team at:

Senior Solutions
support@senior-solutions.com.au
https://senior-solutions.com.au